Important Notice
Before proceeding with your reservation or booking (hereafter used interchangeably), we kindly request that you thoroughly review the terms and conditions provided below.

Please be aware that any reservations you make constitute a legally binding agreement. This agreement applies not only to yourself but also to any travelers or passengers (hereafter used interchangeably) for whom you have made a booking. By making a reservation with Cranberry Tours, you signify your acceptance of, and agreement to, the following terms and conditions, and you commit to full compliance with them.
Acknowledgement

Applicable to all travelers
In accordance with the notice presented above, you hereby acknowledge that, whether you have personally made the reservation online or if the online booking was made on your behalf, you agree to the terms and conditions outlined herein. If the passenger is under 18 years of age, a parent or guardian of the passenger must also agree to these terms and conditions. By proceeding with the reservation, you confirm that you have read, understood, and accepted the terms and conditions, and you commit to abiding by them in full.

Payment and Cancellation Terms and Conditions

Online Credit Card Payment Policy
CosmoVista Tours accepts payments through Mastercard, Visa credit cards, and debit cards. To facilitate secure online payments, we have established a direct connection with Stripe, a reputable payment processing and merchant services company founded in 2010. Stripe is accredited by the Better Business Bureau and maintains an exceptional A+ rating for your peace of mind. When you make an online payment with a Visa or MasterCard, please note that CosmoVista Tours will appear as the vendor on your credit card statement.

By using this website, you express your agreement with our comprehensive Terms and Conditions, regardless of whether you have physically signed any credit card forms. Therefore, by authorizing CosmoVista Tours to use your credit card for the payment of your CosmoVista Tours vacation package, you confirm your commitment to pay the total amount specified for these services to your card issuer in accordance with your cardholder agreement. By providing authorization to use your credit card, you also acknowledge and accept the following Payment Terms and Conditions:

1. You affirm that all information submitted to CosmoVista Tours regarding the transaction is accurate and complete, including, but not limited to, the details associated with your credit card.

2. You warrant to CosmoVista Tours that you possess full authorization to utilize the credit card details for online transactions.

3. CosmoVista Tours is not obliged to provide the Travel Package you have requested if there is any suspicion that you lack the proper authorization to use the provided credit card details, or if your credit card provider has informed CosmoVista Tours that they will not honor these details for the transaction. CosmoVista Tours is only obligated to supply the Travel Package once your credit card provider has granted authorization for the transaction.

4. It is strictly prohibited to engage in any form of misleading, deceptive conduct, or fraudulent activity when utilizing this service.

5. You are required to adhere to all applicable laws, rules, regulations, standards, or codes of practice governing this service. You indemnify CosmoVista Tours, its employees, contractors, and agents against any losses, costs, or damages they may incur as a result of your violation of any of these terms and conditions.

6. You agree to comply with any requirements stipulated by your credit card provider that pertain to the use of this online service, including, but not limited to, staying within any transaction limits imposed on your credit card. You must provide CosmoVista Tours with any offline identity verification, proof of your right to use the credit card, and transaction details as may be requested by CosmoVista Tours from time to time.

Declined Credit Cards

In the event that a credit card authorization is declined, CosmoVista Tours will make every effort to promptly notify you using the contact information provided during the booking process, including email address and/or phone number. Please be advised that if the credit card authorization is not successfully processed, the reservation will be canceled. Subject to availability, you will need to make a new reservation.

Payment Schedule

To confirm your booking, a deposit of at least 15% of the total purchase price per passenger is required at the time of booking.

The remaining balance must be settled at least 45 days prior to the departure date for any destination.

Pricing

All tour prices are quoted in Canadian dollars and include applicable taxes, unless otherwise explicitly stated.

Exclusions

The tour package does not cover personal expenses such as room service, beverages, telephone charges, laundry services, special dietary requests, and any meals not explicitly included in the tour itinerary. Passengers are responsible for these additional costs.

Gratuities

Tipping is a voluntary way to show your appreciation for the outstanding service provided by our tour directors, drivers, step-on guides, and waitstaff. Gratuities are not included in the published tour prices and are entirely at your discretion.

Refunds for Unused Travel Services

No refunds will be issued for any travel services that remain unused during the tour.

Itinerary Subject to Change

Please be advised that all tour itineraries are subject to modification without prior notice. In the event of an itinerary change during the tour, passengers will not be eligible for refunds.

Changes to Itineraries and Fees for Tours

CosmoVista Tours reserves the right to alter tour itineraries, both before and during the tour, to enhance passenger comfort and overall enjoyment. In the event that such changes result in increased costs, passengers are responsible for covering these additional expenses. Conversely, if changes lead to a reduction in costs, passengers will receive a corresponding refund.

Furthermore, CosmoVista Tours reserves the right to refuse service to any individual as a tour member at any time, either before or during the tour, should their presence be deemed detrimental to the interests, comfort, or enjoyment of fellow passengers. Additional terms and conditions apply.

Deposits
A deposit of at least 15% of the total purchase price is required at the time of booking.

Cancellation and Refunds
Cancellations are permitted up to ninty (90) days prior to the scheduled departure date. A cancellation fee of one hundred fifty dollars ($150/per person) will apply to any such cancellations.

Non-Refundable Policy:

Upon payment of the full remaining balance, the tour package becomes entirely non-refundable. No refunds or credits will be issued under any circumstances.
Date Change

A service fee of one hundred fifty dollars ($150) per person will be charged for any changes to the tour dates. Date changes are not permitted within fourteen (14) days prior to the departure of tours to Montreal, Quebec, and Ottawa, or within forty five (45) days prior to the departure of any other tour.

Force Majeure Policy

In the event that our buses are unable to operate prior to departure due to extreme weather conditions, acts of terrorism, or other force majeure events beyond our control, passengers will be eligible for a partial refund. A non-refundable cancellation fee of $150 per person will be deducted from the refund amount.

Please note that if extreme weather conditions, acts of terrorism, or other force majeure events occur during the course of the tour, no refunds or credits will be provided for any unused portions of the tour, including accommodations, activities, or transportation.

Cranberry Tours is not liable for delays, interruptions, or cancellations resulting from force majeure events. We strongly recommend that all passengers purchase comprehensive travel insurance to cover unforeseen circumstances.

Liability for Pre-Purchased Attraction Tickets

CosmoVista Tours shall not be held liable for any attraction tickets purchased in advance by passengers in the event that a tour date is canceled.
Accessibility and Assistance Policy

At CosmoVista Tours, we are committed to providing enjoyable and inclusive travel experiences for all our guests. To ensure the safety and comfort of everyone on our tours, we would like to clarify the extent of assistance our tour directors and staff can provide:

1. Role of Tour Directors:
   Our tour directors are trained to manage the overall tour experience, including coordinating schedules, facilitating communication, and addressing general group needs. While they strive to ensure all travelers feel welcome and supported, they are not trained to provide personalized care or physical assistance, such as lifting, transferring, or handling mobility devices.
2. Personalized Assistance:
   Travelers who require specialized assistance, such as help with mobility, personal care, or medical needs, are encouraged to travel with a companion or caregiver who can provide the necessary support.
3. Accessibility Arrangements:
   We aim to provide clear information about the accessibility of our tours and destinations. If you have specific accessibility needs, please let us know in advance so we can help determine whether the tour is suitable or if alternative arrangements can be made.
4. Safety Considerations:
   For the safety of all participants, we strongly discourage any untrained individuals, including our tour directors, from providing physical assistance. This ensures that both travelers and staff remain safe throughout the trip.
   Policies and Conduct Guidelines

Please note that we are unable to make exceptions to the policies outlined above. To protect against potential financial losses, we strongly recommend purchasing comprehensive travel insurance.

CosmoVista Tours enforces a strict zero-tolerance policy regarding disrespectful, belligerent, or discourteous behavior towards fellow passengers, drivers, guides, and all CosmoVista Tours staff. In the event that a passenger engages in such conduct, CosmoVista Tours reserves the right to remove the offending passenger from the tour immediately, without the issuance of any refund. The passenger will be solely responsible for arranging and covering the costs of their transportation back home.

Insurance Terms and Conditions

Travel Insurance

CosmoVista Tours strongly advises all tour participants to consider purchasing travel insurance. Please note that the tour package prices do not include travel insurance. While we hope for a safe and enjoyable journey, unforeseen accidents or circumstances can occur. CosmoVista Tours does not assume liability for any accidents that may happen during the tour. We highly recommend that you arrange suitable travel insurance coverage that, at a minimum, includes provisions for trip cancellation and emergency medical assistance, including repatriation, in the event of accidents or illnesses while traveling abroad.

CosmoVista Tours does not offer travel insurance. However, we advise customers that trip cancellation and out-of-province health insurance may be available for purchase through third-party providers. We recommend that all travelers explore such options to protect against unforeseen circumstances that may impact their travel plans.

It is your responsibility to ensure that the insurance coverage you choose aligns with your specific requirements. Additionally, it is your duty to fully disclose all relevant information to your insurance provider, including any pre-existing medical conditions. We recommend reaching out to your chosen insurance company for comprehensive details and guidance on your insurance options.

Terms and Conditions of Liability

Liability of Suppliers

CosmoVista Tours works with various third-party suppliers to provide travel services, including transportation, accommodations, cruises, guides, and dining. Please note that CosmoVista Tours is not responsible for the actions, omissions, or negligence of these third-party suppliers, their employees, representatives, or agents.

Liability of CosmoVista Tours

CosmoVista Tours is not liable for any claims, losses, damages, costs, or expenses arising from personal injuries, accidents, deaths, losses, delays, inconveniences, or reduced enjoyment, whether physical or psychological. Specifically, CosmoVista Tours is not responsible for:

• Actions or omissions by third-party suppliers, such as transportation providers, airlines, hotels, restaurants, or their employees, representatives, or agents.
• Actions or omissions by fellow passengers on the same tour.
• Unforeseen circumstances like illness, family emergencies, theft, or other personal situations affecting individual travelers.
• Force Majeure events beyond our control (e.g., natural disasters, strikes, etc.).
• Actions or omissions by passengers, their insurers, brokers, or other parties related to travel insurance.
• Government actions, weather conditions, equipment failures, labor disputes, illnesses, theft, or any other factors beyond our control.
• A passenger's failure to obtain required documentation or comply with health regulations necessary for travel.
• A passenger's failure to follow provided instructions.
• Issues that may arise during border crossings.
• Delays, missed connections, losses, damages, injuries to persons or property, mechanical defects or failures, or substitutions of hotels or carrier equipment beyond our control, and any additional expenses resulting from such situations.
• Any discomfort, reduced enjoyment, upset, disappointment, distress, or frustration, whether physical or psychological, however caused.
• Cancellation of a tour by CosmoVista Tours, provided that a full refund of all payments made is issued to the passenger.

Please note that all tour itineraries are subject to change without prior notice. CosmoVista Tours reserves the right to make changes before or during the tour to enhance passenger comfort and enjoyment. Any cost increases resulting from such changes will be the responsibility of the passengers, while any cost reductions will be refunded. CosmoVista Tours also reserves the right to decline any person as a tour member at any time, before or during the tour, if their presence is considered detrimental to the comfort and enjoyment of other passengers.

Waiver and Assumption of Risk

By submitting an online booking, passengers acknowledge and understand that their reservation may involve various risks, potential dangers, injuries, losses, and even the risk of death. Passengers willingly accept and assume all such risks and recognize their responsibility for any resulting losses, costs, or damages incurred during their participation in the tour. This acceptance applies whether the passenger personally made the booking or if it was made on their behalf.

Upon submitting an online booking, passengers release and discharge CosmoVista Tours, its directors, agents, owners, officers, employees, and representatives from any and all liability, claims, demands, losses, or damages that may arise during or as a result of the tour, regardless of whether the passenger personally made the booking or if it was arranged on their behalf.

Indemnity

All passengers, and in the case of passengers under 18, their parents or guardians, agree to indemnify CosmoVista Tours, its employees, agents, and representatives from any costs, damages, losses, injuries, or loss of life related to the tour package or any associated activities.

Reporting of Incidents

If any incidents, injuries, issues, or dissatisfaction arise, passengers should promptly report them to CosmoVista Tours at 1-888-964-2293 during the event or as soon as possible afterward. This allows CosmoVista Tours the opportunity to provide assistance and address any concerns.

Travel Documentation & Information
Each traveler is responsible for ensuring they have the necessary travel documents, including passports (with sufficient validity), visas, affidavits, vaccinations, and any required medical tests. Please note that entry into another country may still be denied, even if all documentation is in order. Additionally, living standards and conditions at your destination may differ from those in Canada.

Privacy Policy

CosmoVista Tours places great importance on protecting your privacy. This privacy policy outlines the principles and practices governing the collection of personal information from users accessing our services via our website or through telephone and email communications.

Our commitment to you includes the following:

• Purpose and Consent: Before collecting your personal information, or during the collection process, we will explain the purpose and obtain your consent.
• Limiting Collection: We will only collect personal information that is reasonable and necessary for the intended purpose.
• Security: We ensure the confidentiality and security of your personal information, keeping it undisclosed to entities beyond our group of companies and carefully selected third-party service providers/business partners, unless required by law or with your explicit consent.
• Access: You have the right to access your personal information and correct any inaccuracies.

We encourage you to periodically review this privacy policy, as it may be updated when necessary.

Personal Information

We are committed to using and disclosing your personal information solely for the purposes for which it was collected, unless we have your prior consent or are required to do so by law. Personal details, including special needs, dietary or religious requirements, travel itineraries, and accommodation addresses, will be shared only with the relevant suppliers involved in your travel arrangements, and with authorities such as customs or immigration, if required by them or applicable laws. Your information will be retained only for as long as necessary to fulfill the purposes for which it was collected.

If you have any questions or concerns about these statements, please call 1-888-964-2293. We are committed to addressing all reasonable concerns or inquiries promptly.

Confirmation

After receiving your reservation and payment, you will receive all confirmation vouchers via email or, upon request, through regular mail in the form of an invoice.

Seat Assignment

CosmoVista Tours handles all seat assignments on a first-come, first-served basis.

Baggage

Each passenger is allowed one suitcase and one small carry-on bag. While we make every effort to handle luggage with care, CosmoVista Tours cannot be held responsible for any damage or loss. Baggage and personal belongings are the sole responsibility of their owners at all times.

Children

Children must be at least 5 years old to travel.

Travelers with Special Needs

Passengers requiring specific assistance must travel with a qualified companion, as our drivers and guides cannot provide individualized support for walking, dining, boarding/disembarking from transportation, or other personal needs. Our coaches do not have wheelchair ramps, so all tour members must be able to ascend 3 or 4 steps onto the coach. Passengers with unique requirements should inform CosmoVista Tours during booking. While we will make reasonable efforts to accommodate special needs, we are not liable for services denied by our suppliers.

Travel Etiquette

CosmoVista Tours has a zero-tolerance policy for disrespectful or belligerent behavior. In such cases, the offending passenger(s) will be removed from the tour with no refund and will be responsible for their return transportation.

Smoking

Smoking is strictly prohibited on the coach and at hotels. All hotel properties enforce smoke-free policies, and passengers must adhere to these policies, which vary for each hotel.

Hotel Changes

If the reserved accommodation becomes unavailable for any reason, we reserve the right to substitute it with a hotel of a similar category. This provision does not apply to major changes as outlined in the "Responsibility" section or to changes in hotels due to circumstances beyond our control.

Special Hotel Requests

If you have specific hotel requests, such as room location or bed preferences, please inform us at the time of booking. While CosmoVista Tours will do its best to accommodate these requests, we cannot guarantee they will be met and are not responsible if they cannot be fulfilled for any reason.

Governing Law

This agreement is governed by the laws of the Province of Ontario. By agreeing to these terms and conditions, you consent to the jurisdiction of this province in the event of any dispute.

Agreement to Terms and Conditions

By making a reservation with CosmoVista Tours, you confirm that you have thoroughly reviewed and understood the Terms and Conditions. You affirm that you are at least 18 years old and agree to be bound by these Terms and Conditions on behalf of all passengers for whom you have made the booking. Additionally, you authorize CosmoVista Tours to charge your credit card with the specified payment amount.

If you have any questions or concerns about these terms, please call us at 1-888-964-2293 or  email at admin@cranberrytours.com